At VEME® Iron by tHEMEat Company, we are committed to ensuring our products reach customers worldwide in compliance with local regulations. Please read our policy regarding shipping, and refunds for orders outside of Singapore carefully before placing an international order:

 

1. VEME® Iron Supplement International Order Quantity Limits

• Due to the supplement nature of our product, order quantity limits may apply as certain countries restrict the import of dietary supplements to a limited quantity per shipment.

• The maximum number of bottles that can be purchased per order will depend on the regulations of the destination country.

• To avoid issues, customers must provide their shipping country and address before placing an order, so we can confirm any applicable limits.

• Import Compliance: While we will advise customers of known restrictions, ultimate responsibility for compliance with local import rules rests with the customer.

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2. Shipping Costs for International Orders

• Shipping fees for orders outside of Singapore are not fixed and vary depending on the destination country, courier service, and order quantity.

• To place orders for delivery outside of Singapore, customers should contact us at hello@themeatsg.com or through our contact form and indicate their intended order quantity and shipping address. We will provide a custom shipping quote before confirming the order.

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3. Refund & Return Eligibility for International Orders

• Refunds are only allowed for defective, damaged, or quality-related issues with VEME Iron.

• Requests for refund must be made within 5 working days of order delivery date. Requests made after 5 working days will not be eligible for a refund.

• Product returns/exchanges are not available due to the high cost of international shipping. However, in some cases, we may offer a replacement product shipped free of charge instead of a refund.

• Customers must provide clear photos/videos as evidence of the defect or damage to be eligible for refunds.

• Opened or consumed products are not eligible for refund unless a defect is confirmed.

• Original shipping fees and any custom duties/taxes are non-refundable.

• We stand behind the quality of VEME Iron and will ensure fair resolution for any verified defects.

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How to Request:
Please email us within 5 working days of order delivery at hello@themeatsg.com or fill up our contact form with your order number, invoice/receipt and reason for refund and we would get back to you shortly. After approval, refunds will typically be processed within 14 working days.

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4. Contact Information

• For any inquiries regarding this policy, please contact:

  • tHEMEat Company Pte Ltd (UEN: 202137130N)

• Email Address: hello@themeatsg.com

 

5. Changes to This Policy

• We may update this refund policy from time to time. We encourage customers to review this policy periodically for any changes.